“I loved the strategic planning exercise that Katrina and I are doing together every 6 months to look at the vision and objectives and the steps to get there and to ensure that all the team is on board. I also really really appreciated Katrina’s advice on how to manage conflicts within the department and how to overcome my stress and fears. I feel much more confident now. What I particularly liked with Katrina’s coaching style is that she adjusted the calendar and activities (and exercises) to my needs. The coaching was therefore not only useful for me but also for the Flagship program and the organization.”